Terms and Conditions

1. The agreement

The agreement consists of:

1. the accepted proposal, quote, order or statement of work;
2. any service schedule or approved variation;
3. these Terms and Conditions; and
4. any privacy or data schedule expressly incorporated into the engagement.

If these documents conflict, the accepted proposal or statement of work prevails for the specific scope, price and delivery details, followed by any approved variation, then these terms.

A contract forms when we accept your order after you accept the proposal and these terms and satisfy any stated deposit or payment requirement. Acceptance may occur by electronic signature, written email approval, clicking an approval button or making the required payment.

The person accepting the agreement confirms that they are authorised to do so for the customer.

2. Services and scope

We will provide the services and deliverables described in the accepted proposal or statement of work with due care and skill.

The accepted quote or proposal defines the engagement-specific preparation, scope, session format, timing, deliverables and support period.

The scope is limited to the stated:

• customer and participants;
• platform, accounts and systems;
• workflows and deliverables;
• live sessions, implementation period and support period;
• integrations, connectors and permissions; and
• assumptions, inclusions and exclusions.

AI Launch, AI Amplify, AI Role Onboarding, Scale and Momentum are separate services. Purchasing one does not include another.

Any new workflow, participant, system, integration, training session, substantial revision or work outside the accepted scope is a variation. We will explain the proposed work and price and obtain written approval before starting chargeable additional work.

3. Fees, tax and payment

All fees are in Australian dollars. GST is payable only where it is shown on the relevant quote or invoice.

Payment requirements are set out in the proposal, quote or invoice. Unless another arrangement is agreed in writing:

• AI Launch is paid in full before a delivery booking is secured;
• AI Amplify requires the stated deposit before discovery and build work starts, with the balance due before final handover;
• AI Role Onboarding is paid before the employee onboarding session is secured; and
• subscriptions, licences and services supplied by third parties are owned and paid for by you.

We may pause booking, preparation, delivery, support or handover while an invoice is overdue. We will give written notice before doing so where reasonably practicable.

You must pay reasonable pre-approved out-of-pocket expenses only where the proposal says they are chargeable or you approve them in writing before they are incurred.

4. Customer responsibilities

You must:

• provide accurate and timely information;
• nominate an authorised decision-maker and suitable participants;
• complete the required pre-work and readiness actions by the stated dates;
• obtain internal, employee, customer, IT-provider and administrator approvals where required;
• maintain suitable commercial subscriptions, accounts, devices, backups and security;
• ensure you own, control or are authorised to use information and materials supplied for the engagement;
• review AI-assisted output before relying on it, sending it, publishing it or taking action;
• keep passwords, authentication codes, API keys, recovery codes and other credentials out of ordinary email, forms and prompts;
• use the delivered system lawfully and consistently with applicable provider terms and your own policies; and
• tell us promptly about restrictions, incidents, errors or changes that may affect delivery.

Your IT provider remains responsible for your tenant, devices, network, cybersecurity, software installation, identity administration and permissions unless those matters are expressly included in our scope.

5. Readiness, scheduling and customer delay

The proposal or service schedule states the applicable readiness dates and rescheduling rules.

For AI Launch, the standard position is:

• completed pre-work is due three business days before the live session;
• subscriptions, applications, permissions and customer-IT actions are due one business day before the live session; and
• the session format, number of working sessions and delivery dates are defined in the accepted quote or proposal.

If required access, subscriptions, participants, information or approvals are not ready, we may postpone delivery or provide a supported alternative. A postponement caused by missing customer prerequisites is not a failure by Get To Work AI to deliver.

One customer-requested reschedule is permitted without charge where at least 24 hours' notice is given. Later or repeated changes and no-shows may incur the rebooking fee stated in the proposal or service schedule. We may waive a fee for a genuine emergency or material event outside the customer's reasonable control.

We do not charge a rescheduling fee where we request the change.

If customer delay continues for 90 days after purchase, we may recheck compatibility, scope, price and availability before offering a new delivery date.

If you cancel an engagement before completion, we will account for work already completed and non-recoverable third-party commitments. Any remaining amount will be refunded or credited as appropriate, subject to the agreement and rights that cannot lawfully be excluded. Payment is not automatically forfeited merely because you cancel.

6. Support boundaries

The included support period and allowance are stated in the proposal or service schedule.

Unless otherwise agreed:

• AI Launch includes bounded follow-up support for the period and adjustment allowance defined in the accepted quote or proposal;
• AI Role Onboarding includes 14 calendar days of support and up to 30 cumulative minutes of minor adjustments; and
• support covers use and troubleshooting of the delivered setup, in-scope workflows and minor refinements.

Support does not include open-ended telephone access, general IT support, new workflows, new users, extra training, new integrations, substantial redesign, unsupported systems or ongoing administration.

Support requests must be made through the nominated Get To Work AI contact channel. Calls are arranged when a live discussion is the most efficient response.

We will correct an in-scope configuration error caused by us within a reasonable time. For a third-party, customer-IT or permissions issue, we will provide a reasonable workaround, action plan or rescheduling option where one is available.

7. AI-assisted services and human responsibility

The services use artificial intelligence and third-party software. These systems can produce incomplete, inaccurate, outdated, biased or unsuitable output.

Unless a separate written and tested scope expressly provides otherwise:

• AI output is a draft, analysis or recommendation;
• you remain responsible for decisions and use of the output;
• external communications and material system changes require human review and approval;
• the system must not make autonomous high-impact decisions about people, safety, finance, legal rights or regulated matters;
• the services are not legal, accounting, tax, medical, employment or other regulated professional advice; and
• important facts, calculations, sources, commitments and recommendations must be checked by a capable person before use.

We do not guarantee particular hours saved, revenue, profit, headcount reduction, business results, perfect accuracy, uninterrupted availability, complete security or compatibility with every system.

8. Third-party platforms and subscriptions

The engagement may use approved services supplied by third parties, including Claude, ChatGPT, Microsoft, Google, Granola, Todoist, Xero and other platforms identified in the scope.

Those services operate under their own terms, privacy practices, security settings, feature availability and pricing. You are responsible for accepting their terms and maintaining the required subscriptions unless the proposal states otherwise.

We do not control a third-party provider's outages, access decisions, model behaviour, product changes, retention, data locations or discontinued features. We are not responsible for delay or failure caused by a third party to the extent it is outside our reasonable control. We will take reasonable steps to identify a workaround or revised delivery path where practical.

No connector, plugin or integration is approved merely because it is technically available. It must remain within the agreed permissions and scope.

9. Access and security

Access provided to us must be named, limited to what is needed and capable of removal. Wherever practicable, work is completed inside accounts and storage controlled by you.

Do not send us passwords, authentication codes, private keys, recovery codes or unrestricted credentials. Where access is required, use the provider's approved invitation, delegated-access or consent process.

We may stop or refuse an instruction that is unsafe, unlawful, outside scope or inconsistent with agreed security and approval controls.

You remain responsible for maintaining your own identity security, device security, backups, business continuity and internal access controls.

10. Data and privacy

You retain ownership and control of your business data and confidential information.

The customer's business files, context, projects, instructions and delivered system will remain in customer-controlled accounts or storage wherever practicable. Get To Work AI does not create a separate reusable copy of your business knowledge for its own use.

We may retain the minimum administrative, contractual, invoicing, delivery, testing, support and acceptance records reasonably required to operate the engagement, resolve issues and meet legal or accounting obligations.

Temporary working files must be limited to what is needed, protected appropriately and deleted when their purpose is complete, subject to any incident, dispute or record-retention requirement.

Selected AI, productivity, meeting, payment and administration providers may process information under their own terms and configurations. We will not claim that all data remains in Australia unless that has been verified for the exact services and settings being used.

You must not provide sensitive, regulated or third-party information unless it is necessary, authorised and within the agreed controls.

Each party must promptly notify the other of a suspected security or privacy incident materially affecting the engagement and cooperate reasonably in containment and investigation.

11. Confidentiality

Each party must:

• protect the other party's confidential information using reasonable safeguards;
• use it only for the agreement;
• disclose it only to people and providers who need it for the agreement and are subject to appropriate obligations; and
• not disclose it publicly without written permission, except where required by law.

Confidential information does not include information that is public without breach, already lawfully known, independently developed or lawfully received from another source.

We will not reuse your confidential business content in another customer's system.

12. Intellectual property

You retain ownership of your data, confidential information and material you owned before the engagement.

After full payment, you own the customer-specific business context, instructions, project files, configured workflows and documentation created specifically for you, excluding our pre-existing material and third-party material.

We retain ownership of our pre-existing methods, templates, checklists, skill structures, software, know-how and general reusable material. To the extent our pre-existing material is embedded in a paid deliverable, we grant you a perpetual, non-exclusive, royalty-free licence to use, copy and modify it internally as part of that deliverable.

We may use general skills, experience and know-how gained during the engagement provided we do not disclose your confidential information or reproduce your customer-specific content.

Third-party material remains subject to the relevant third-party rights and licence terms.

13. Acceptance and correction

Where an acceptance checklist applies, delivery is assessed against the documented inclusions and tests.

A deliverable may be recorded as:

• Ready: the critical gates and promised workflow tests pass;
• Conditional: there is no critical failure and an identified limitation, workaround, owner and review date are documented; or
• Blocked: a critical failure or missing prerequisite prevents handover as complete.

You must describe any claimed defect in reasonable detail. If the defect is an in-scope configuration error caused by us, we will investigate and correct it within a reasonable time.

Acceptance, a support period or a notification deadline does not remove rights or remedies that cannot lawfully be excluded.

14. Changes and variations

Either party may propose a change. No change to scope, price, delivery timing or responsibility is binding until agreed in writing by authorised representatives.

We may update these standard terms for future engagements. An update does not change an existing accepted engagement unless both parties agree or the change is required by law and applied consistently with rights that cannot be excluded.

15. Suspension and termination

We may suspend work where:

• payment is overdue;
• required access, approvals or prerequisites are missing;
• continuing would be unsafe or unlawful;
• a material security or confidentiality risk exists; or
• requested work is materially outside scope.

We will explain the reason and give a reasonable opportunity to fix it where practicable.

Either party may terminate the agreement for a material breach that is not remedied within 10 business days after written notice. A party may terminate immediately where continuing would be unlawful, involve serious misconduct or create a material and immediate security or confidentiality risk.

On termination:

• fees for work properly completed and approved non-recoverable commitments remain payable;
• each party must return or securely deal with the other's confidential information as reasonably directed, subject to lawful retention requirements;
• our access to customer systems must be removed; and
• clauses intended to survive termination, including confidentiality, intellectual property, payment, liability and dispute provisions, continue.

16. Liability

Nothing in these terms excludes, restricts or modifies a guarantee, right or remedy that cannot lawfully be excluded, including under the Australian Consumer Law.

To the maximum extent permitted by law:

• neither party is liable to the other for indirect or consequential loss, loss of profit, loss of opportunity or loss of goodwill that was not reasonably foreseeable;
• we are not liable to the extent loss was caused or contributed to by inaccurate information, unauthorised use, failure to follow documented controls, unreviewed AI output, customer systems, customer personnel or a third-party service outside our reasonable control; and
• our aggregate liability arising from an affected engagement is limited to the fees paid or payable for that engagement.

The liability limit does not apply to fraud, wilful misconduct or any liability that cannot lawfully be limited.

Where the law allows us to limit a remedy for failure to comply with a statutory guarantee, our liability is limited, at our option, to supplying the services again or paying the reasonable cost of having the services supplied again.

17. Customer-supplied material and instructions

You confirm that you have the authority and necessary rights to provide the data, files, instructions and access used in the engagement.

You are responsible for loss or claims to the extent they result from customer material or instructions that are unlawful, infringe another person's rights or are supplied without required authority, except to the extent caused or contributed to by us.

18. Events outside reasonable control

Neither party is liable for delay caused by an event outside its reasonable control, including a material third-party outage, cybersecurity incident, natural disaster, industrial disruption or government action.

The affected party must notify the other, take reasonable steps to reduce the impact and resume performance when reasonably possible. This clause does not remove payment, refund or consumer rights that cannot lawfully be excluded.

19. Complaints and disputes

Raise a complaint by emailing hello@gettoworkai.com.au with enough detail for us to investigate.

The parties will first attempt to resolve a dispute in good faith through their authorised representatives. If it remains unresolved, either party may propose mediation in Queensland before commencing court proceedings.

This does not prevent either party from seeking urgent relief or exercising a statutory right.

20. Public references and marketing

We will not publish your name, logo, testimonial, results, screenshots or case study without separate written permission.

Permission to deliver the engagement does not amount to marketing permission. Any approved public material must respect the scope of the permission given.

21. General

• Notices: formal notices may be sent to the email addresses used in the accepted proposal or subsequently nominated in writing.
• Subcontracting: we may use suitable contractors to assist with delivery within the agreed scope and controls. We remain responsible for their work under the agreement.
• Assignment: neither party may assign the agreement without the other's written consent, except as part of a genuine transfer of the relevant business where the assignee assumes the obligations.
• Entire agreement: the agreement records the complete agreement about the services and replaces prior discussions about that subject.
• Waiver: failure to enforce a right does not waive it.
• Severability: if a provision is invalid or unenforceable, the remaining provisions continue.
• Relationship: the parties are independent contractors. Nothing creates employment, agency, partnership, fiduciary or joint-venture obligations.
• Governing law: Queensland law governs the agreement. The parties submit to the non-exclusive jurisdiction of Queensland courts.

Customer acceptance

Electronic acceptance of the proposal or quote confirms acceptance of these Terms and Conditions.